Spare Parts Request

Part not found? We will check availability for you.

Not every spare part is listed in the online shop yet. We can check many spare parts for heating technology, storage technology, solar thermal, control technology, hydraulics, and system technology upon request.

To reliably identify the correct spare part, we need as precise information as possible about the manufacturer, model, series, type plate, and the required component.

Important for a reliable check

A binding compatibility check is only possible with complete information. Please send us a photo of the type plate and a photo of the required or defective part if possible.

Note: Visually similar spare parts can be technically different. The manufacturer, model, series, type plate, article numbers, and technical design are decisive.

How your spare parts request works

Fill out the request Enter the manufacturer, model, series, and the spare part information you are looking for as precisely as possible.

Check technical assignment Based on your information, we check whether the desired part can be clearly assigned.

Clarify availability and price If the spare part can be sourced, you will receive a response with the price, delivery time, and further information.

Order after approval Only after your confirmation will the order or procurement of the spare part be continued.

Please have ready

Manufacturer and model
Type plate data
Serial number, if available
Photo of the type plate
Photo of the defective or sought-after part
OEM, MPN, or article number, if known
Brief description of the problem

Suitable for requests regarding

Boiler spare parts
Pellet and wood heating spare parts
Seals, sensors, and probes
Blowers, motors, and pumps
Controls, displays, and electronics
Valves, fittings, and hydraulic components
Storage, solar, and system technology

What makes the check easier

Clearly legible type plate
Photo of the entire device
Photo of the sought-after spare part
Dimensions, connection data, or cable lengths, if relevant
Note whether the part is defective or should be replaced preventively

Note on photos:

If the form does not allow reliable file transfer, we will send you a reply email if needed, through which you can submit photos of the type plate, device, or spare part.

Send spare parts request

Please fill out the form as completely as possible. The more precise the information about the manufacturer, model, type plate, and the sought-after spare part, the more reliably we can check the request.

Frequently asked questions about spare parts requests

What information is required for a spare parts request?

The most important are manufacturer, model, series, serial number, or type plate data, as well as a description of the required spare part that is as precise as possible. Photos of the type plate and the defective part significantly help with identification.

Can every spare part be sourced?

No, procurement depends on the manufacturer, availability, model age, and clear identification. We will review your request and get back to you with the available options.

Can I make a request without an item number?

Yes. A request is also possible without an item number. In this case, the model, nameplate data, and a precise description of the component are especially important.

Will I receive an immediate quote?

For parts that can be clearly identified, a response is usually faster. If data is missing or a manufacturer check is necessary, processing may take more time.

Are spare parts ordered directly?

No. An order is only placed after review, feedback, and your explicit approval.