Technical consulting for heating technology, spare parts and system solutions
Many products in the GEMA Shop must match the system, the building, the manufacturer, the model series or the intended area of application. We support you with product selection, spare part identification, system technology, complete packages and technical questions before ordering.
Unsure about selection, compatibility or system setup?
Contact us as early as possible. The better your information, the more specifically we can help. Especially with heaters, storage tanks, spare parts and system components, precise data avoids unnecessary wrong purchases.
How can we advise you?
Our consulting helps with orientation in the range and with typical technical selection questions. However, it does not replace professional planning, installation inspection or binding dimensioning on site.
Heaters and heat generators
We support the classification of heat pumps, pellet boilers, wood heating boilers, combination boilers, gas condensing units and electric boilers.
- Product type and area of application
- Performance range and system environment
- Storage tanks, hydraulics and accessories
Spare part identification
For spare parts, we check based on your information whether a suitable part or a possible alternative can be found.
- Manufacturer, model and type plate
- Article number, MPN or EAN
- Photos of component and device
Hydraulics, control and accessories
We help with orientation on pump groups, return temperature boosting, controls, fittings, flue pipes, heating elements and other system components.
- Connection size and material
- Temperature and pressure range
- Compatibility with existing system
System and package solutions
Complete packages can make selection easier, but must match the building, the system, the performance and the intended use.
- Heat pump and heating complete packages
- Solar thermal and PV complete packages
- Correctly classify storage tanks and accessories
Freight, express and large orders
For large, heavy or multiple products, we check shipping method, freight requirements, delivery address and possible offer options.
- Parcel or freight shipping
- Delivery address and accessibility
- Quantity and quotation requests
Funding orientation
We can help with product-related information. We do not replace a funding commitment or funding advice from the responsible authority.
- Funding status as orientation
- Check product data and documents
- Involve the funding authority before purchase
Which information helps us with the consultation?
The more precise your inquiry, the faster and more reliably we can classify it.
For product selection
- desired product group
- product link or article number
- planned area of application
- existing system or new construction project
- known performance range or storage size
For spare parts
- manufacturer and model
- type plate photo
- article number, MPN or EAN
- photo of the sought or defective component
- brief error or problem description
For heating technology
- building type and area of application
- existing heat generator
- fuel or desired technology
- storage, chimney or exhaust gas situation
- desired operating mode
For quantity or offer questions
- desired items and quantities
- delivery address
- desired delivery date
- company data, if commercial
- note on freight or express needs
How a consultation request proceeds
A clear process is helpful so that your request can be processed quickly.
Send request
Send us your question via contact form, email or WhatsApp. For spare parts, photos and type plates are particularly helpful.
Check information
We check your information, product data, model designations, article numbers and the recognizable area of application.
Follow-up question or recommendation
If information is missing, we will ask. If the information is sufficient, we will provide suitable orientation or guide you to suitable products.
Order or offer
You can then order directly in the shop or request an individual offer for larger quantities, freight goods or project needs.
Important limits of the consultation
Our consultation helps with orientation and product selection. However, certain checks must be carried out by specialist companies, planners, chimney sweeps or responsible authorities.
No heat load calculation
We can classify performance ranges, but do not replace a professional heat load calculation based on building and usage data.
No installation approval
Installation, electrical connections, hydraulics, exhaust gas routing and safety-relevant work must be checked and carried out professionally.
No funding commitment
Funding information is for orientation only. A binding funding check is carried out by the responsible funding authority.
Good preparation helps
The more complete your information, the better we can classify product data, compatibility and possible alternatives.
Frequently asked questions about the consultation
Short answers to typical questions before a consultation request.
Does the consultation cost anything?
General product orientation and support with shop, product or spare part questions are part of our customer service. For extensive project planning or special services, individual coordination may be required.
Can I send photos via WhatsApp?
Yes. Photos of nameplates, spare parts, packaging, or existing components are often very helpful. Please also send a short description and, if available, your order number or item number.
Can you tell me which heating system suits my house?
We can help with product selection and technical orientation. However, a binding design requires building data, heat load calculation, professional planning, and inspection of the specific installation situation.
Can you clearly identify spare parts?
A clear check is only possible if sufficient data is available. Important are manufacturer, model, nameplate, item numbers, photos, and, if applicable, exploded views or technical documents.
Can I receive an individual quote?
Yes, especially for larger quantities, project needs, freight goods, or technical assemblies. Please include items, quantities, delivery address, and desired delivery time.
Do you also advise on funding options?
We can provide product-related information and orientation. However, a binding funding consultation or funding commitment is not provided by the GEMA Shop, but by the responsible funding agencies, energy consultants, or specialized companies.
Quick access to key advisory areas
These areas are particularly often associated with advisory needs.
Heating technology
Heat pumps, pellet boilers, wood boilers, combi boilers, gas condensing units, and electric boilers.
View heating systemsStorage technology
Buffer tanks, combi storage tanks, hygienic storage tanks, hot water tanks, heat pump storage tanks, and solar storage tanks.
View storage technologyHeating accessories & system technology
Control technology, pump groups, return temperature boosters, pellet storage, chimneys, fittings, and circulation pumps.
View system technologySpare parts
Manufacturer-specific spare parts and technical components for heating, firing, control, and system technology.
View spare partsWould you like to request a consultation?
Send us your question with as much detail as possible. For technical products, item numbers, product links, manufacturer, model, nameplate, photos, available documents, and details about the application area are helpful.