Contact the GEMA Shop
Do you have questions about an order, a product, an invoice, a spare part, or a technical selection? Contact us by phone, email, WhatsApp, or via the contact form.
So we can help you faster
The more precise your information, the faster we can process your inquiry. Especially for technical products and spare parts, specific data is very helpful.
- Order number for questions about an order
- Item number or product link for product questions
- Manufacturer, model, and nameplate for spare parts
- Photos of the component, device, or packaging
- Delivery address for shipping or quote inquiries
- Invoice number for questions about invoices
Typical Inquiries
Our customer service helps you with orders, quotes, product questions, invoices, spare parts, chimney and system questions, as well as general inquiries about the GEMA Shop.
Contact Form
Use our contact form for general questions, quote requests, order questions, invoice questions, or technical inquiries. Please provide all relevant information if possible so that we can process your request quickly and efficiently.
Your inquiry to the GEMA Shop
For product questions, please send us the product link or item number if possible. For spare parts, the manufacturer, model, nameplate, and photos are helpful. For questions about an order, please provide your order number.
Technical Consultation
We support you with product selection, system components, technical data, and the classification of spare parts. Our consultation is for orientation and does not replace professional planning, heat load calculation, or installation inspection.
Spare Parts & Compatibility
For spare parts, we need as precise information as possible. Visually similar parts can be technically different. Please send the manufacturer, model, nameplate, item number, and photos.