Information on shipping, delivery time and freight forwarding
Depending on size, weight, availability and delivery address, we ship technical products by parcel service or freight forwarding. Parcel goods, heavy heating technology, storage tanks, complete packages and bulky system components may have different shipping routes and delivery times.
Parcel shipping
Items that can be shipped as parcels are sent as parcels depending on the product, stock availability and shipping method. This includes many smaller spare parts, accessories, controls, fittings, sensors, seals and compact system components.
- Delivery time usually shorter than for freight forwarding goods
- Shipment tracking available after dispatch
- Express shipping within Germany possible at an additional cost
Freight forwarding shipping
Large, heavy or bulky products are delivered by freight forwarding. This can include boilers, buffer tanks, hot water tanks, large complete packages or palletized goods.
- Provide telephone number for delivery notification
- Ensure access and unloading options
- Check goods for transport damage upon delivery
How shipping works
Order and payment verification
After the order is received, the payment or payment approval is checked. Only then can further processing take place.
Availability and shipping method
Depending on the product, it is checked whether parcel shipping, freight forwarding, pickup or special delivery coordination is required.
Shipping and shipment tracking
As soon as tracking data is available, you will usually receive it by email. For freight forwarding, coordination can also take place by telephone.
Acceptance and inspection of goods
Check the delivery immediately upon receipt. Visible damage should be documented and reported to the delivery person or the freight forwarder.
Frequently asked questions about shipping & delivery
How are shipping costs calculated?
Shipping costs depend on the product, weight, volume, shipping method, delivery address and, if applicable, pallet or freight forwarding requirements. The specific shipping costs are displayed in the shopping cart or at checkout.
Is there free shipping?
Individual products or promotions may be shipped free of charge. If an item is delivered free of shipping costs, this is indicated on the product page or at checkout.
Do you offer express shipping?
Yes, express shipping is available for parcel items within Germany for an additional charge, provided that the product, stock availability, and shipping method are suitable. Express shipping is not generally available for freight forwarding items.
Do you deliver internationally?
We deliver within Germany and to EU countries. For deliveries outside the EU, please contact us before ordering so that we can check whether shipping is possible for the specific product and destination country.
Can I pick up my order?
If pickup is available for your order, this option will be displayed at checkout or can be arranged in advance with our customer service. Please only pick up goods after the pickup has been confirmed.
What should I do in case of transport damage?
Please inspect the delivery immediately upon receipt. Visible damage should be noted and photographed directly with the delivery person or the freight forwarder. Then report the damage to us with the order number, photos, and a brief description.
Questions about shipping costs, freight forwarding, or express shipping?
Send us the product link, item number, quantity, and delivery address. We will check the appropriate shipping method and possible delivery options.