Refund policy

A. Cancellation Policy

Introduction

Consumers have a right of withdrawal according to the following guidelines.ßAddition, whereby consumers each naturalüis a legal person who has a legal transactionäft for purposesßt, the üpredominantly neither their commercial nor their ownäend professional Täto be attributed to tigkeit können:

Right of withdrawal

You have the right to withdraw within 30 days without giving reasons.üto revoke this contract.

The cancellation period concernsä30 days from the day on which you or a third party designated by you, who is not the carrieröThe buyer is the one who has taken possession of the last item.

To exercise your right of withdrawalüben, müDo you need us (GEMA Sanit)?är - and heating systemßhandel GmbH, Anhaltinerring 17, 39439 Güsten, Germany, Tel.: 039262 8787 0, E-Mail: verkauf@gema-net.de) by means of an unambiguous declarationärung (e.g. a letter sent by post or email) üInform us of your decision to withdraw from this contract. You können dafür the attachedüYou may use the standard model cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification üabout theüSend your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of the revocation

If you cancel this contract, we will refund all payments we have received from you, includingßincluding delivery costs (excluding additional charges)äAdditional costs resulting from your choice of a different delivery method than the one we offer, gücheapest standard deliveryähave held), without delayüequal and spätest within fourteen days from the day ofüto pay back, on the date of the notification üWe have received your cancellation of this contract. Für these RüFor refunds, we will use the same payment method that you used for the original purchase.ühave used in the transaction, unless you have been explicitly informed otherwise.üWe have agreed to something else; in no case will you be penalized because of this RüRepayment fees are calculated. We köcan the RüRefuse payment until we return the goods.ühave received the goods or until you have provided proof that you have returned them toüreturned, depending on which of the früHere is the time.

They received the goods without delayüequal and in any case späTest within fourteen days from the day you contact us üto inform us of the cancellation of this contractüto send back or to üThe deadline is met if you send the goods before the end of the fourteen-day period.

We bear the costs of the RüReturn of such goods which, due to their nature, are normally sent to us by postübe returned köThey bear the direct costs of the RüReturn of such goods which, due to their nature, cannot normally be sent to us by postübe returned können (freight forwarding goods), which für any such goods on höat most about 100 eurosäwill be.

She müssen füAny loss in value of the goods will only be compensated if this loss in value is due to a loss in price.üsubstantiation of the nature, properties and functioning of the goods, not necessary handling of themückzufüher is.

Exclusion or premature revocationörights of withdrawal

The right of withdrawal does not apply füConsumers who, at the time of conclusion of the contract, are not residents of a Member State of the European Unionäish Union belongingören and their sole residence and delivery address at the time of conclusion of the contract.ßwithin Europeälie within the Spanish Union.

General information

1) Please avoid...äPlease return the goods in their original packaging with any soiling or contamination.äall accessoriesör and with all packaging components to us forück. If necessary, use a schüAdditional outer packaging. If you no longer have the original packaging, please use suitable packaging.üto provide sufficient protection against transport damageäthe.
2) Please do not send the goods to us freight collect.ück.
3) Please note that the aforementioned points 1-2 are not prerequisites für the effective exitüExercise of the right of withdrawal.

B. Cancellation form

üIf you wish to cancel the contract, then füPlease fill out this form and send it toück.

To

GEMA Sanitär - and heating systemßhandel GmbH
Anhaltinerring 17
39439 Güsten
Germany

E-mail: verkauf@gema-net.de

I/We (*) hereby revoke the contract concluded by me/us (*). üRegarding the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________/received on (*) __________________

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Name of consumer(s)

________________________________________________________
Address of the consumer(s)

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Signature of the consumer(s) (only for notifications on paper)

_________________________
Date

(*) Delete as appropriate